Support Center
We're here to help you create amazing personalized songs
Contact Support
Get Help
Have a question or need assistance? Our support team is ready to help you with any issues related to song creation, account management, or technical problems.
Get help with your account or technical issues:
Or email us directly at: appspire@icloud.com
Response Times
Frequently Asked Questions
How do I create a song?
Creating a song is easy! First, make sure you have credits in your account. Then click "Create New Song" from your dashboard and follow the 4-step process: enter basic information about who the song is for, choose the song type, provide personal details or your own lyrics, and select your preferred musical style.
How does the credit system work?
Each song creation costs 1 credit. New users receive 1 free credit to try the service. You can purchase additional credits as needed. Credits are deducted when you start the song creation process.
Can I edit a song after it's created?
Yes! You can edit any song from your dashboard by clicking the edit button. This allows you to modify the details and regenerate the song. Note that editing and regenerating a song will cost 1 additional credit.
What audio formats are available?
We provide songs in both MP3 (standard quality) and FLAC (high quality) formats. Most songs also come with multiple variations, so you can choose the version you like best.
Can I provide my own lyrics?
Absolutely! During the song creation process, you can choose "I have my own lyrics" and provide your own text. We'll then create professional music to accompany your lyrics.
How long does it take to generate a song?
Song generation typically takes a few minutes. Lyric generation happens first (usually under a minute), followed by music generation which can take 2-5 minutes depending on server load. You'll see real-time progress updates during the process.
When Contacting Support
Please Include:
- •Your account email address
- •Song ID (if applicable)
- •Detailed description of the issue
- •Steps you took before the issue occurred
- •Any error messages you received
Common Issues:
- •Song generation failures
- •Audio playback problems
- •Credit or billing questions
- •Account access issues
- •Feature requests or feedback